Privacy Policy

1. Our Company Information

Address: Zone B-18, Building 4, 1st Floor, District Vazhrazhdane, Sofia City, 1309, Bulgaria

Registration Number: 207501514

Phone: +359876051357

Email: contact@dynamicdialcommunications.com

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact Information: such as your name, email address, phone number, and postal address.
• Business Information: including your company name, job title, and business contact details.
• Technical Data: such as IP address, browser type, device information, and usage data collected through cookies and similar technologies.
• Communication Data: including your correspondence with us (emails, enquiries, feedback).
• Service Data: data provided when you use our services or request information.

3. Why We Collect Personal Data

We collect and process your personal data for the following purposes:

• To provide, manage, and improve our services.
• To respond to your enquiries, requests, or feedback.
• To fulfil our contractual obligations to you or your organisation.
• To communicate with you about our services, updates, or relevant information.
• To comply with legal and regulatory requirements.
• To ensure the security and integrity of our website and services.

4. How We Collect Personal Data

We collect your personal data in the following ways:

• Directly from you: when you fill in forms, contact us by email or phone, or interact with our website.
• Automatically: when you use our website, we collect technical data through cookies and similar technologies.
• From third parties: such as business partners or service providers, where necessary to deliver our services.

5. How We Store Personal Data

Your personal data is stored securely on systems located within the European Economic Area (EEA). For the purposes of secure hosting and data storage, your data may be transferred to and stored with trusted third-party providers. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse.

6. How We Process Personal Data

We process your personal data only when necessary to fulfil our service obligations to you or your organisation. Access to personal data is strictly limited to trusted personnel who require it to perform their duties. Where necessary, we may share your personal data with third-party service providers to facilitate the delivery of our services. Any third-party provider will be required to adhere to the same data privacy standards as Dynamic Dial Communications Ltd.

7. Cross-Border Transfers

If your personal data is transferred outside the EEA (for example, for secure hosting or to support service delivery), we will ensure that such transfers are subject to appropriate safeguards, such as Standard Contractual Clauses or other lawful mechanisms, to ensure your data remains protected in accordance with GDPR. By supplying us with your personal data, you are consenting to this potential international data transfer.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request access to your personal data and obtain a copy of the information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data, subject to legal and contractual obligations.
• Right to Restrict Processing: You can request restriction of processing under certain circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used format and have it transferred to another data controller.
• Right to Object: You can object to the processing of your personal data in certain situations.
• Right Not to be Subject to Automated Decisions: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects.

To exercise any of these rights, please contact us using the details provided above. We will respond to your request in accordance with applicable laws.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal data is no longer required, it will be securely deleted or anonymised.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically to stay informed with any changes that have been made.

11. Contact Us

If you have any questions about this Privacy Policy, your rights, or how we process your personal data, please contact us at
contact@dynamicdialcommunications.com

Thank you for trusting Dynamic Dial Communications Ltd. with your personal data. We are committed to protecting your privacy and supporting your rights.